Pilotlight Highlights!

I am almost halfway through my year long project with IRISS as an Associate Service Designer for the Pilotlight project. Service design was chosen as an approach for Pilotlight because it is a collaborative process where people using the services, delivering and commissioning the services will be involved at every step of the design process.

My interest in user centred design is routed in my belief that design thinking opens up new solutions that can make a genuine impact on peoples day-to-day lives. The foundation of my practice is in empathy and user insight and I do not believe that services can be developed without the expertise of those who use them. I work regularly with organizations with combined cultural and healthcare interests. It was during these collaborations that I began to build on my interests in long-term conditions and mental health, and I recognized the potential of design thinking to be applied to SDS development. I am enjoying exploring my learning and delivery in this area.

Here is a little animation I worked on as part of the project- we decided not to use it in the end but I am sharing it here because I think its is quite endearing!